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FAQ's / Help

1. How do I set up email configuring with email software?

All mail clients require the same basic information which we will provide you:

• Email address
• Incoming mail server (POP)
• Outgoing mail server (SMTP)
• username
• password

How to set up Outlook Express > click here

How to set up Apple Mail > click here

 

2. How do I view my site statistic?

To view statistics use this address with your domain name like http://yourdomainname.com.au/cgi-bin/awstats.pl

If you wish to have Google Analystics to monitoring your website statistics please contact us to set up to insert the codes on your homepage.

 

3. How do I change my email password?

You can request us to change password or go to your webmail ( example http://mail.yourdomainname.com.au) and click on Change Email Password link.

 

4. What is webmail?

Webmail refers to the implementation of an email client as a Web application that allows users to access their email through a Web browser, as an alternative to using a desktop based e-mail client such as Microsoft Outlook and Apple's Mail.

You can check your emails on example http://mail.yourdomainname.com.au

 

5. How can I set up another new email address (s)?

TobstarNET will assist to set up unlimited emails and passwords for you, please contact us with what email address and password you wish. Also which email with mailbox, email alias or email forwarding. email forwarding mean it will go to your other email address. Email Alias will send to your current main email address in mailbox.

 

6. Whats FTP? How do I get FTP access?

FTP or File Transfer Protocol is used to connect two computers over the Internet so that the user of one computer can transfer files and perform file commands on the other computer or server (eg Web Hosting). Please contact us to set up FTP access for you to access your web hosting server.

 

7. How do I set up and access MYSQL database?

Please contact us to set up mysql database access, with standard web hosting you have one mysql database.

 

8. What is Domain Pointer?

You could register another domain name(s) and point it to your current website hosting. Please contact us if you wish to have a new domain name and point it to your website.

 

9. I need a new website design, where do I start?

Tobstar provides website design and development service, you may write up a website plan and contact us for advise and quote.